If you decide not to keep your items, return them in their original condition and packaging, together with your returns form, and we will refund your money.

  • You can return goods within seven (7) calendar days of the date of purchase. Personalised Products are excluded from the right of withdrawal. The cost of returning goods is at the customer’s expense. Returned items must be sent to: Karen’s Plus – c/o MBC 2 Le Thalès – Bloc C – 1 rue du Gabian – MC98000 Monaco.
  • All items will be inspected on return. If we consider your return to be unsellable, it will be sent back to you.
  • Please ensure that your parcel is well packaged and that it will not be damaged on return.
    It is your responsibility to return the item in the same condition in which it was delivered to you.

On reception of the product, you will be credited within 48 working hours, taking into account bank delays which may vary. The refund will be made by the same means of payment used to make the purchase.

You will be refunded up to 100% of the total value of the order.

The refund will be made by the same method of payment used to make the purchase. Delivery costs will only be refunded if items are returned because they are faulty.